Our Team

“There can be no true relationship without trust nor trust without integrity”

The principle of listening and mutual understanding within the organization and with our customers has allowed us to develop a culture of respect and trust which has spread evenly throughout our “eco-system”.

We are proud to offer to our business partners an impeccable level of quality and service. This sense of belonging and mutual trust that has been built between the stakeholders in the supply chain has become and continues to be the mark of our collective success.

“The most remarkable achievements are the prerogative of those who master the art of us”

Raymond O’Farrell

President Founder

Founder of KD Services in 1995, Raymond has always favored an altruistic vision of the business world. In order to promote his business principles of fairness, respect, transparency and trust, he has surrounded himself with collaborators – both internal and external – who are dedicated to his vision. A leader by example, Raymond succeeded through the years to innovate and reinvent his company to make KD Services a leader and respected flagship of the industry.

Reda El Alami

Vice President, Operations and Logistics

Reda El Alami has spent most of his career in logistics for the Pharmaceuticals and Cosmetics industries. Associated with KD Services for over 12 years, he plays a key role in operations management and the maintenance of a level of quality and impeccable service that our customers come to expect. Reda’s ethics and vision are an example for his teams.

John McGuigan

Vice President, Finance & Administration

John T. McGuigan (B. Comm., MBA) has over 30 years experience in Finance and Accounting. After spending over 12 years in banking, he opened his own accounting practice, which he operated for 15 years. John has been involved with KD Services since its inception in 1995, first as an external accountant and financial advisor, then accepted a strategic role in the organization as Director of Finance and Administration in 2004.

Olivier Vaillancourt

Vice President, Strategic Development

Olivier Vaillancourt is an expert in continuous improvement for the supply chain. His strategic and operational expertise led him to work internationally for several years. Leading major projects in supply chain optimization for KD Services as an external consultant, he finally joined the management team permanently in 2010. Since his arrival, he is actively involved in the development and implementation of growth strategies and innovation for KD Services.

Patrick Cloutier

Director of

Patrick Cloutier has over thirteen years experience in the field of development/ programming, analysis and integration of information technologies. His extensive experience in information technology and the establishment of supply chain management systems has enabled him to develop his analytical skills and leadership qualities. He joined KD Services in 2012 as Director of Information Technology.


Sophie Bernet

Director, Human Resources

Sophie Bernet, CHRP, has over 15 years of experience in small, medium and large businesses in various industries such as pharmaceutical and electronic, as well as consulting for human resources management.
Sophie’s arrival enabled KD to develop a new structure focused on improving our employees’ quality of life.
Director of Human Resources since 2013, she is actively involved in the implementation of projects for the diffusion of our corporate values.

Patrick Mcgrath

Director, Sales

Patrick Mcgrath has over 29 years of experience in the logistics and supply chain sector. He spent the first 20 years of his career involved primarily in the logistics consulting field throughout America and Europe. For the past 10 years he focused his energy on improving his business development skills while working primarily in sales. His experience has touched most major sectors including Retail, Pharmaceutical, Health & Beauty and Aeronautical. Patrick’s responsibility is to focus in promoting KD’s vision to create and maintain strategic and dedicated partnerships with suppliers and clients

Elizabeth Jubinville

Director, Quality

Cumulating more than 10 years in the pharmaceutical sector, Elizabeth Jubinville developed an extensive expertise in quality assurance, training and personnel management. Her Master’s Degree in Pharmaceutical Sciences and her DESS in Drug Development also gave her a vast knowledge of the Good Manufacturing Practices (GMP) under Canadian regulations. Her sense of integrity, analytical vision and leadership make her an invaluable asset for KD Services.

Mehdi Arfaoui

Director, Distribution

Mehdi Arfaoui has more than 20 years of experience in the field of logistics & distribution, 15 of which he has been a loyal collaborator with KD Services. Thanks to his innovative spirit and hard work, he played an essential role in the implementation of the warehouse management system (WMS) and the optimization of the operations processes. A remarkable leader, he emphasizes the personal and professional growth of each member of his team. With his dedication and commitment, he continues to efficiently ensure that KD meets the qualitative and quantitative objectives of each client.

Hicham Samoud

Director, Production

Hicham Samoud has been with KD Services since 2004 and has over 20 years of experience in the manufacturing sector. His analytical and problem solving skills allowed him to become a remarkable leader for the production department. His attention to detail mixed with his thorough knowledge of the industry allows him to make quick innovative decisions that meet the flexibility and speed required in our market.

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